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SoHo Hotel Solutions

Integrated Solutions for all Hotel applications

SoHo is the new intelligent platform that integrates communications with booking-data management. You can have one integrated solution for all Hotel applications

Interface available to Micros Fidelio, HOAsys, Opera, Hotel Cube, Protel, Planet Winner and to hotel management programs with FIAS 2 standard protocol

Avaya IP Office Integration

Operators can instantly have information about guests

The user-friendly interface at Operators’ desks enables employees to have information available at a glance: Billing System; Hotel Features; Computer Telephone Integration (SoLo SooN)

BENEFITS:

One integrated solution for all Hotel applications

Simplify check-in/check-out operations – room status, occupied, to clean up, not available, mini bar, wake-up service using guest’s native language

Guest’s name displayed on the phone; detailed records of guest’s outgoing calls

Log files about incoming, outgoing and missed calls

Easy management of telephone rates about guests’ traffic

Message notification

Do-Not-Disturb notice

Interface to Hotel Management programs with FIAS 2 Standard Protocol

Prepay service

Features available with SoHo Suite Services:

Check-in service

Enable calls from extension

Enable message management

Billing management (reset room call account)

Optional: welcome message with explanation of telephone services using guest’s native language

Check-out service

Disable calls from extension

Reset messages (or create backup copy)

Billing management, print reports and reset room call account.

Set room status: to clean up and/or vacant

Wake-up service

Manage Wake-up settings from PMS

Manage Wake-up settings from extension (guest)

Manage Wake-up alarms

Wake-up alarm reports

Wake-up message using guest’s native language

Call Accounting and Billing System

Outgoing and incoming telephone traffic reporting

Multilevel access password

Hidden ID for privacy

Customizable data filtering and grouping

Save filter configurations to increase access speed

Telephone traffic billing management per room, extension, or phone box

Prepay service available

Advanced reporting system: you can also download new forms from the Internet

Monitor the number of calls per period of time with several grouping possibilities

Monitor the use of each line in a set time period

Dedicated server required - Choose SoHo Appliance and get SoHo already installed in a server 

Avaya IP Office PBX required

Interface to Hotel Management programs with FIAS 2 standard protocol available, such as Micros Fidelio, HOAsys, Opera, Hotel Cube, Protel, Planet Winner

Documents (Ita)

Documents (Portugal)

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